FAQ

General
Q: How can I contact customer service? A:

If you are a consumer, consult the help center to find the right product or solution. If you are a business, visit the Stingray Business website, or if you are using Chatter services, visit Chatter by Stingray .
Q: How can I get added to Stingray's mailing list? A:

There are several product mailing lists you can subscribe to for important product updates. Visit individual product pages to add your email to our priority lists. If you are interested in CX management, you can get email alerts from Chatter here. For the latest corporate news, follow our LinkedIn account.
Q: How do I report abusive content or spam? A:

To report offensive content associated with one of Stingray’s services, please contact ethics@stingray.com. Should you like to report spam emails, please contact privacy@stingray.com.

Q: How can I submit my music to Stingray? A:

You can send your demo to musicsubmissions@stingray.com.
Investors
Q: How can I obtain a copy of your annual report or proxy statement? A:

You can find all annual reports documents under the financial results section of the website. To obtain the proxy statement, please contact us.
Q: What is Stingray's fiscal year? A:

Stingray’s fiscal year starts on April 1 and ends on March 31.
Q: What is Stingray's ticker symbol? A:

Our ticker symbol is RAY.A.
Press
Q: How can I get a specific press kit? A:

Visit the media center to learn more about our press information. If you cannot find what you were looking for, contact press@stingray.com.
Q: How can I get notified about the latest press releases? A:

Email us at press@stingray.com to add your info to our notification list.
Q: Where should I go for a press inquiry? A:

Members of the press can contact us at contact press@stingray.com.
Rising Stars
Q: Who can qualify as a Stingray Rising Star partner? A:

Organizations looking to qualify as Rising Stars partners must be recognized by the Canadian music industry. Partners must show an interest in developing and promoting up-and-coming Canadian talent. All partnership decisions are at Stingray’s discretion.
Q: How are the prizes distributed? A:

The distribution of cash prizes is the “exclusive” responsibility of the Partners of the Stingray Rising Stars Program. Rising Stars Partners are also responsible for appointing the selection jury to award the prizes. Stingray Music is in no way involved in selecting Rising Stars nominees or winners or in appointing jury members. However, one member from Stingray Music may sit on the selection jury if invited to do so by the Partners.
Q: What prizes are included in the program? A:

The primary intention of Rising Stars cash awards is to assist the winners in promoting their music in the Canadian and foreign marketplace. Prize amounts vary depending on partnerships and distribution between winners (see “How are the prizes distributed?). Rising Stars winners with recorded music in digital format may receive international airplay on one or more of Stingray Music’s channels. Additionally, to further support award winners, Rising Stars recipients are featured and promoted in Stingray Music’s promotional material.
Q: Who is eligible for Stingray Rising Stars? A:

To be eligible for a nomination by the Stingray Rising Stars Program, the participant must be a new artist on the Canadian music scene. We define “a new artist on the Canadian music scene” as an individual or group of Canadian origin or with landed-immigrant status residing in Canada Candidates are not required to have recorded their work but should have plans to record soon.